Customer Service |
| How we make sure you get support you really need. |
| Our machines won’t let you down, and neither will we. From drinks ordering to every other aspect of our service your satisfaction drives everything that we do. |
| As part of Mars, Inc we pride ourselves on our customer service. But of course we are going to say that. The question is why should you believe us? |
| Providing excellent customer service is core to our business, and having grown to be one of the biggest players in this business over the past 20 years, we clearly know how to keep people like you happy. | |
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| 8-hour guranteed response time | | |
Our secret lies in four features: |
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| 1. We actively listen |
| We always encourage our customers to rate our service - a fixed performance criteria exist against which we have our customers rate us and anything less than 9 out of 10 triggers action. | | |
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| 2. We are personally accountable |
| Our management and customer service teams have their own performance evaluated on the basis of the scores our customers give us. The result is that we take your satisfaction very seriously and very personally. | | |
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| 3. Who we recruit and how we motivate them |
| Mars, Inc seek only to recruit, train and retain the very best possible people and Mars Drinks is no exception. | | |
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| 4. Systems and processes that work for you |
| All these talented, committed people have the tools they need to give you the very best service possible. The result is that our customer service team really are a 'one stop shop'. Whether it's drinks orders, general enquiries, machine servicing or invoicing queries, they'll address your needs quickly and effectively. | | |
Telephone Support: |
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| One call for everything... direct to the manufacturer. |
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Drinks ordering... |
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Technical support... |
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Machine ordering... |
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Financial enquiries... | | | | | |
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