Small Company Case Study (1): 30 - 50 personnel
15/05/2007
You could spend all day making drinks and cleaning up after people. |
| Business: |
Staff on site: |
Visitors per week: |
| Training Centre |
20 |
100 | |
| Why vending: |
| Busy schedules and a small team mean drinks provision simply has to be efficient - speed of delivery, reliability and no mess are key drivers... a kitchen simply cannot cope. | | |
| Why KLIX: |
| In-cup delivered key benefits |
| Machine reliability and speed and ease of refilling by the training centre team was essential. | | |
| |
| Branded drinks were important |
| As a commercial operation, the training centre needed to ensure a quality experience – household brands were vital. | | |
| |
| Breadth of range avoided headaches |
| With such a variety of visitors on full-day courses, answering all the drinks needs of all the people throughout the day was essential. KLIX was selected because of the range of hot and cold options including healthier selections and lunchtime soups. | | |
| |
| First time fix record |
| With one Outlook machine servicing the entire operation, the training centre needed to know that if the machine did suffer a breakdown, it would be fixed the same day. KLIX was able to prove a 97% 'First-time-fix' record and promise an 8-hour or less response time. | | |
| How KLIX: |
| 'Direct' made more sense |
| The head office didn't need snack machines as well, just drinks. Going direct provided a single point of contact for machine, drinks ordering and service. | | |
| The result: |
| No more arguments over mess and far less disruption to the administrator's day. The kitchen area is now reserved purely for food preparation for staff and guests. | | |
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